Welcome to VetDragon.com! These Terms and Conditions ("Terms") govern your access to and use of the VetDragon.com website (the "Website"), operated by Dragonfly Media, LLC ("VetDragon," "we," "us," or "our"). By accessing or using our Website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or services.
1. Acceptance of Terms
By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, we will post the changes on this page and indicate the date these Terms were last revised. Your continued use of the Website after the date any such changes become effective constitutes your acceptance of the new Terms.
2. Services Offered
VetDragon provides reputation management services specifically tailored for veterinary practices ("Services"). These Services may include, but are not limited to:
Training and consulting related to online reputation.
Specific details regarding the scope, duration, pricing, and deliverables for any Services will be outlined in a separate Service Agreement, Proposal, or Statement of Work ("Service Agreement") executed between VetDragon and the client. In the event of any conflict between these Terms and a Service Agreement, the provisions of the Service Agreement shall prevail.
3. Eligibility
You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of a veterinary practice or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
4. Account Registration and Security
To access certain features of the Services, you may be required to register for an account. You agree to:
Provide accurate, current, and complete information during the registration process.
Maintain and promptly update your account information.
Maintain the security of your password and identification.
Notify VetDragon immediately of any unauthorized use of your account.
Be responsible for all activities that occur under your account.
5. SMS Communication
By providing a telephone number, clicking the "subscribe" button, and submitting the form, you are consenting to be contacted by SMS text message and email from Vet Dragon, regarding account issues and outages (customer care), (our message frequency may vary). Message & data rates apply. Reply STOP to unsubscribe from further messaging from REVIEW HARVEST LLC. Reply HELP for more information. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.
By providing a telephone number, clicking "subscribe" button, and submitting the form, you are consenting to be contacted by SMS text message from REVIEW HARVEST LLC, regarding new offers (marketing), (our message frequency may vary). Message & data rates apply. Reply STOP to unsubscribe from further messaging from Vet Dragon. Reply HELP for more information.
Consent is provided exclusively for Vet Dragon to contact the user based on the selection, not any other third parties mentioned on the site. SMS opt-in data and email address is not shared/sold to third parties for promotional/marketing purposes.
6. Fees and Payment
Fees for our Services will be clearly stated in your Service Agreement.
All fees are due and payable in accordance with the terms specified in your Service Agreement.
Payments are typically made via [e.g., credit card, bank transfer, ACH].
Late payments may be subject to interest or late fees as specified in your Service Agreement.
All fees are exclusive of applicable taxes, which you are responsible for.
7. Client Responsibilities
As a client of VetDragon, you agree to:
Provide VetDragon with all necessary access, information, and cooperation to perform the Services (e.g., access to Google Business Profile, CRM, or other platforms as needed).
Ensure that all content, data, and information you provide to VetDragon complies with all applicable laws and regulations, including privacy laws (e.g., HIPAA compliance for patient data if applicable).
Review and approve content or strategies as requested by VetDragon in a timely manner.
Comply with the terms and conditions of third-party platforms (e.g., Google, Yelp) when utilizing our Services. VetDragon is not responsible for changes or enforcement of these third-party platform policies.
8. Intellectual Property Rights
VetDragon's IP: All intellectual property rights in the Website, the Services (excluding client-provided content), VetDragon's software, methodologies, trademarks, and logos are owned by VetDragon or its licensors.
Client Content: You grant VetDragon a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display the content you provide to us (e.g., review responses, marketing content) solely for the purpose of providing the Services to you.
Deliverables: Any specific deliverables created for you as part of the Services will have their intellectual property rights governed by your specific Service Agreement.
9. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed by the other party during the course of using the Services, including but not limited to business strategies, client lists, and technical information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
10. Term and Termination
The term of your Services will be specified in your Service Agreement.
Either party may terminate a Service Agreement as outlined therein.
Upon termination, you will cease all use of the Services and pay any outstanding fees.
Sections 7 (Intellectual Property), 8 (Confidentiality), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution) shall survive any termination of these Terms.
11. Disclaimers
No Guarantees: VetDragon does not guarantee specific results (e.g., a certain number of positive reviews, specific star ratings, or increased revenue). Online reputation management is influenced by many factors outside our control, including client's actual service quality, third-party platform policies, and customer behavior.
"AS IS" Basis: The Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis. VetDragon makes no warranties, express or implied, regarding the Website or Services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Third-Party Platforms: VetDragon is not responsible for the policies, actions, or changes of third-party platforms (e.g., Google, Facebook, Yelp) that may affect the Services.
12. Limitation of Liability
To the maximum extent permitted by law, VetDragon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Website or Services; (b) any conduct or content of any third party on the Website; or (c) unauthorized access, use or alteration of your transmissions or content. In no event shall VetDragon's aggregate liability for all claims relating to the Services exceed the amount paid by you to VetDragon for the 6-month period preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless VetDragon, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of any other person or entity; or (d) any content you provide to VetDragon.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [Your State/Province of Incorporation], [Your Country of Incorporation], without regard to its conflict of law provisions.
15. Dispute Resolution
Any dispute arising out of or relating to these Terms or the breach thereof shall be finally settled by arbitration administered by [e.g., American Arbitration Association (AAA) in the U.S., or relevant arbitration body] in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be [Your City, State/Province].
16. Miscellaneous
Entire Agreement: These Terms, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between you and VetDragon regarding the use of the Website and Services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
Force Majeure: VetDragon shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control.
17. Contact Information
If you have any questions about these Terms, please contact us at:
