Meet Your AI Reputation Specialist
Vet Dragon's AI Reputation Specialist helps businesses turn reviews into growth opportunities by delivering reputation-safe replies that reinforce positive feedback and address negative reviews with care. It also analyzes review and NPS data to surface insights, identify early warning signs, and highlight patterns in customer sentiment so teams can focus on what matters most. Out of the box, AI Reputation Specialist helps you:
Auto post configurable, personalized replies to Google and Facebook, matching the language of each review.
Surface actionable AI insights that highlight opportunities, risks, and next steps by answering questions about your review and NPS data through a chat.
Get more reviews and build credibility
Send automated review requests by email and SMS to streamline reputation management and collect more feedback with less effort. Every new review gets a branded, timely response from your AI Reputation Specialist, matching the language of the review to help you boost ratings and earn trust with every interaction.
Collect NPS (Net promoter score) feedback after each job or sale to understand customer sentiment and resolve issues before they become public. Identify promoters who can become repeat customers and spot issues early so you can recover experiences and protect long-term loyalty.
Understand customers and strengthen loyalty
Automate your reputation workflow with integrations
Reputation AI connects with platforms like QuickBooks Online, PetExec, and Jobber to automatically send review requests and NPS surveys through your existing workflows. Customer data stays in sync, follow-ups happen on time, and your reputation grows with less manual effort.
Boost local visibility and convert reviews into customers
More high-quality reviews improve your local search performance. Reputation AI identifies themes in your customer feedback to enhance your SEO and marketing, while widgets and social sharing tools help you showcase your top reviews to attract new customers.
Manage your entire online reputation from one dashboard
Track all reviews, mentions, and sentiment in a single dashboard. Your AI Reputation Specialist manages review responses on Google and Facebook, and provides real-time recommendations through chat so you can catch issues early and stay proactive.
Manage reviews from top sites in one place through built-in integrations
Reputation AI supports review monitoring and reputation management across leading review platforms worldwide.
Yelp
Apartment Ratings
Apartment Guide
YP.com
Apartment Guide Exclusive
TripAdvisor
Avvo
Marchant Circle
Cars.com
Citysearch
Rate MDs
Superpages
YellowPages.ca
DealerRater
Edmunds
Insider Pages
Yellow Bot
Mysask411
Apartments.com
Healthgrades
Vitals
OpenTable
Doctor.com
Better Business Bureau
TrueLocal
Expedia.com
glassdoor.com
indeed.com
SureCritic
Houzz
Caring.com
Zocdoc
My Listing
Hotels.com
Booking.com
Zillow
Leafly
Weedmaps
Hello Peter
Senior Advisor
Trustpilot
Carfax
Angi (Angie’s list)
A Place for Mom
Grubhub
Cargurus
Redfin
Holidaycheck.de
AI-automated review responses can be configured to post automatically or to generate suggested replies that require manual publishing.
Configure AI response rules with rating thresholds, response delays, and platform selection for automated posting on Google and Facebook.
Collect NPS feedback to understand customers satisfaction levels before requesting a review, ensuring that promoters and detractors receive appropriate follow-up.
Automate NPS and review collection after purchases or job completions through integrations with third party apps like QuickBooks Online, PetExec, Jobber, etc.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
Access early sentiment indicators and review trends by chatting with the AI Reputation Specialist to identify potential churn risks, emerging issues, and opportunities for improvement.
Manage reviews, ratings, mentions, and sentiment insights from a centralized dashboard that compiles feedback from dozens of review sites, with competitor monitoring and real-time alerts included.
Monitor mentions across news sites, blogs, and social networks, and highlight positive and negative references using automated sentiment analysis.
Monitor mentions across news sites, blogs, and social networks, and highlight positive and negative references using automated sentiment analysis.
Use competitive benchmarking to evaluate how a business compares to peers on review performance and local search visibility.
What is reputation management software?
Reputation management software helps businesses monitor, manage, and improve their online reputation across review sites and platforms. Vendasta takes this a step further with its AI Reputation Specialist, which automates review responses and provides insights to help businesses protect and grow their online reputation.
How is Vet Dragon different from other reputation management software?
Vendasta combines reputation management with AI-powered automation and insights in a single platform. Unlike tools that focus only on review monitoring, Vendasta’s AI Reputation Specialist automates responses, analyzes sentiment and NPS data, and provides proactive recommendations, helping businesses manage reputation more efficiently at scale.
What is the AI Reputation Specialist?
The AI Reputation Specialist is an AI employee that automatically drafts or posts personalized review responses on Google and Facebook. You can configure its response rules, purpose, capabilities, and knowledge so that every reply is timely, high quality, and aligned with your business’s voice. It also provides insights from your review data, helping you identify trends and take action more easily.
Can I control when and how the AI responds to reviews?
Yes. You choose the exact conditions under which the AI should respond automatically. This includes rating thresholds, delays, and which platforms to cover. You can also require manual approval for certain reviews. These controls let you balance automation with brand safety and oversight.
Is the AI Reputation Specialist suitable for multi-location businesses?
Yes. The tool is built to support multi-location brands. It scales easily across locations while maintaining consistent settings and voice.
Which review platforms does the AI support?
The AI Reputation Specialist supports fully automated responses on Google and Facebook. Beyond that, it also provides AI-suggested responses for reviews collected from more than 100 additional sources, such as Yelp, Booking.com, Expedia, and other industry specific sites. This gives you broad coverage across the platforms that matter most to your business while keeping automation safe and controlled.
Can I add my own templates, FAQs, and business knowledge?
Yes. You can load the AI with your own content — such as FAQs, response templates, product descriptions, or brand guidelines. The AI uses this information to generate more accurate and personalized replies that reflect your business or your clients’ needs.
How does the AI handle negative or sensitive reviews?
You decide how the AI should respond to lower-rated reviews. Many businesses choose to let the AI handle positive reviews automatically while sending negative reviews to manual approval. This ensures sensitive feedback receives thoughtful, human-verified responses when needed.
Can the AI help me understand what customers are saying?
Yes. The AI analyzes your reviews and highlights recurring themes, sentiment patterns, and areas of opportunity or concern. You can chat directly with the AI Reputation Specialist to access these insights, helping you spot issues earlier, understand what customers value, and make data-driven decisions without manually digging through reviews.
How does Vet Dragon protect my business and customer data?
Your data stays private and is used only to generate your own responses and insights. Vendasta follows strict data handling and privacy standards, ensuring that your reviews, tone guidelines, and business knowledge remain securely within your account and are never shared externally.
