VetDragon.com is committed to protecting the privacy of veterinarians and veterinary professionals who use our website and reputation management services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, VetDragon.com, and use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
a. Personal Information You Voluntarily Provide:
This includes information you actively give us when you interact with our site and services, such as when you:
Sign up for an account
Request a demo or consultation
Subscribe to our newsletter
Fill out a contact form
Make a purchase
Communicate with us via email, chat, or phone
This information may include:
Name
Email address
Phone number
Veterinary practice name and address
Job title
Payment information (processed by secure third-party payment processors)
Any other information you choose to provide
b. Information We Collect Automatically (Usage Data):
When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include:
IP address
Browser type and version
Operating system
Referring website addresses
Pages you visit on our site
Time and date of your visit
Duration of your visit
Clicks, scrolls, and other interactions on our site
This information is collected through technologies like cookies, web beacons, and similar tracking tools.
c. Information from Third-Party Sources:
We may receive information about you from third-party sources, such as:
Publicly available business directories (e.g., Google Business Profile)
Social media platforms (if you interact with us there)
Third-party analytics providers
Our partners and affiliates
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: To operate, deliver, and improve our reputation management services, including account management, technical support, and fulfilling your requests.
To Communicate with You: To send you service-related notifications, updates, newsletters, marketing communications, and respond to your inquiries.
To Process Transactions: To process payments for our services and manage your subscriptions.
To Personalize Your Experience: To tailor our website and services to your preferences and show you relevant content.
For Analytics and Research: To understand how users interact with our website and services, identify trends, and improve our offerings.
For Security and Fraud Prevention: To protect our website and services from fraudulent or malicious activity, and ensure the security of your data.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
With Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, website hosting, email delivery, customer support, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
With Business Partners: We may share information with trusted business partners to offer you complementary services or joint promotions, where permitted by law and with your consent if required.
For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
In Connection with Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, including marketing, analytics, and research.
4. Your Choices and Rights
You have certain rights and choices regarding your personal information:
Access and Update: You can access and update your account information by logging into your VetDragon account.
Marketing Communications: By providing a telephone number, clicking the "subscribe" button, and submitting the form, you are consenting to be contacted by SMS text message and email from Vet Dragon, regarding account issues and outages (customer care), (our message frequency may vary). Message & data rates apply. Reply STOP to unsubscribe from further messaging from REVIEW HARVEST LLC. Reply HELP for more information. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.
By providing a telephone number, clicking "subscribe" button, and submitting the form, you are consenting to be contacted by SMS text message from REVIEW HARVEST LLC, regarding new offers (marketing), (our message frequency may vary). Message & data rates apply. Reply STOP to unsubscribe from further messaging from Vet Dragon. Reply HELP for more information.
Consent is provided exclusively for Vet Dragon to contact the user based on the selection, not any other third parties mentioned on the site. SMS opt-in data and email address is not shared/sold to third parties for promotional/marketing purposes.
Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, parts of our website may not function properly if you disable cookies.
Do Not Track: Our website does not currently respond to "Do Not Track" signals.
Data Rights (GDPR/CCPA): Depending on your location, you may have additional rights regarding your personal data, such as the right to access, rectify, erase, restrict processing, object to processing, or port your data. Please contact us to exercise these rights. We will respond to your request in accordance with applicable law.
5. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by VetDragon. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
6. Security of Your Information
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.1
9. International Data Transfers2
VetDragon operates in the United States and Canada.3 Your information may be stored and processed in either country or other locations where our service providers are located. By using our website and services, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes signifies your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
